The Three-Minute Insight: How Microfeedback Builds Trust

We had just wrapped our first meeting with a new client—an in-depth walkthrough of how we’d work together and what would matter most along the way. The conversation had been focused, thoughtful, and full of potential.

As we reached the end of our scheduled time, I used a tool I’ve relied on for decades—completion, a SWIM practice I learned through Breakthrough Leadership 25 years ago. It includes three parts: “disappointed with,” “pleased with,” and “acknowledgments.”

First, our client showed appreciation for our preparation and visuals. When I asked if they had any disappointments, the client paused. “I don’t have any” But, then reversed course and said, “Actually, I do. I’m disappointed we didn’t end on time.” We had gone three minutes over.

That moment of microfeedback—clear, timely, and honest— was a gift. While three minutes is flex time for many clients, it’s not workable for this client. Their willingness to speak up and our decision to adjust helped us align early. We began structuring agendas with more precision, wrapping meetings with intention, and signaling that we had taken their feedback seriously. That simple exchange helped set expectations—and laid an early foundation for trust.

Microfeedback builds trust through alignment.

It doesn’t take a major survey or formal report to strengthen a working relationship. Small moments of feedback, asked for and acted on consistently, reinforce respect and clarity. When we make space for honest input—especially early on—we create shared understanding and reduce the chance of future misalignment.

At our company, we’ve designed tools that make microfeedback easy to incorporate into everyday interactions. These tools help teams surface expectations, adapt quickly, and build trust steadily over time.

What expectation could you clarify today?

Try closing your next meeting with a short round of completion. Or explore how our microfeedback tools can support your team in building stronger relationships from the start.

Because sometimes, even a three-minute insight can move a relationship in the right direction.

Interested in learning more about our approach? Schedule a call today!